All policies are subject to change without prior notification.

All sales are final and No Refund. All products are custom made and have no resale value. Carefully review every detail of the digital proof before completing your order. Once an online proof is approved via the placement of an order, or an email proof is approved with a response of "OK to Print," Maxx Printing is not responsible for any copy or design errors, including misspellings, date errors or color variation. After an order has been sent to Maxx Printing, the customer is responsible for paying the entire amount of that order and each job within it, along with applicable taxes and shipping/handling fees. After a job has been approved by the customer. No changes can be made to the artwork files and job characteristics.

Orders that have not received artwork, or approval to print based on a selection of Eproof, for more than 14 days are non-refundable. Orders after 30 days will be considered Incomplete Orders and no credit will be applied.

All California residents must pay sales tax (9.00%) on all purchases.  

Maxx Printing reserves the right to adjust prices for any product or service at any time. We also reserve the right to discontinue any products or services at any time. Prices are based on customer supplied electronic artwork.

Maxx Printing assumes no responsibility for delays or damages caused by delivery carriers or any damages resulting from the failure to receive a job on time. However, if there is any production related defects on the job you have received, we would be glad to assist you re-printing your job at no additional cost with the same shipping method. Determination of defect is at the sole discretion of Maxx Printing. In most cases, users will be requested to submit digital photos documenting the product defect and/or ship the defective products back to customer service. Free expedited reprint on any orders damaged in transit is limited to orders less than or equal to $250. Turnaround and shipping for reprint orders will vary depending upon available production capacity and manager's discretion.

Claims made against damaged products must be made within 7 business days upon receiving the package for further assessment. Claims after the fifth business day will no loner be claimable. No claims can be made if damages are caused during harsh weather conditions, installation by the customer or a private installer outside of Maxx Printing. Damages caused by mishandling of product are not claimable. 

Unless you choose Pick Up, you need to select one of the shipping methods presented to you on the Phone Call or Website. All shipping will be done using USPS, UPS or FedEx. When choosing a shipping method – please remember that the estimated shipping transit time is based on the number of business days in transit and does not include weekends, holidays or the day the package is picked up by the carrier. For instance, a product shipped Two Day service and picked up on a Thursday would be delivered by end of day Monday.

Maxx Printing's responsibility is limited to preparing your printing order and turning it over to the carrier for shipping. Shipping transit times vary and Maxx Printing assumes no responsibility for delays caused by shipping carriers, weather or any damages resulting from the failure to receive a job on time. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc. Maxx Printing is not liable for damages that occur during shipping. Pick up orders will be kept for 30 days from the send date of the pick-up notification email. If the order has not been picked up from Maxx Printing's facility within 30 days, it will be recycled. Maxx Printing reserves the right to modify the shipping option selected by you and retain any related difference in charges between shipping options, where Maxx Printing completes the job prior to the turn-around time selected by you and there will be no adverse material impact on the target arrival date.

Maxx Printing is not liable for weather related delays or natural disasters which can cause damage to your work while in transit.

Maxx Printing will reproduce color from submitted print-ready files as closely as possible, but cannot exactly match color and density (as viewed in a 5000K light booth). Because of inherent limitations with the printing process, as well as neighboring image ink requirements, the accuracy of color reproduction is not guaranteed. By placing an order with Maxx Printing, you agree to this limitation. We will try our best to match the gradient density of each color, but we accept no responsibility for color variations between submitted files and the final printed piece. Under no circumstances will a reprint be honored for color variations that have occurred during the printing process. We are not liable for color matching or ink density on screen proofs that you approve. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density. Colors may vary on substrate printing.

If your design involves custom artwork by our professional designer, then we will show you our artwork for your job and ensure all artwork is correctly done. If you have send us your file, our prepress department checks all submitted artwork files before printing, but you are still 100% responsible for the accuracy of your print-ready artwork files, and we encourage you to proofread all files carefully before submitting to Maxx Printing. By submitting the artwork to Maxx Printing, you certify that you have the right to use the image(s) in your artwork files. DO NOT send any "one-of-kind", prints or artwork. Although we take every precaution to safeguard your materials, we are NOT responsible for loss or damage of images or artwork. 

Under these Terms & Conditions, you agree that you will NOT upload any artwork files consisting of the following material: offensive, indecent or improper material, nudity, any material that could give rise to any civil or criminal liability under applicable law; and any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material if applicable. We will refuse an order based on foregoing reasons or for any other reason, which in our opinion may be illegal in nature or an infringement on the rights of any third party. You accept full legal liability for the content of material processed and printed on your behalf and under your instructions. We reserve the right to refuse an order without disclosing a reason.


1. Archiving, Backup and Saving of Artwork & Files

Although we will save your artwork for future reference. We encourage you the customer's responsibility to save, archive or backup a copy of the original artwork or files. Maxx Printing is not responsible for loss or damage to media, artwork and files supplied by the customer. Maxx Printing assumes no responsibility for any mistakes and errors on customers supplied artwork or files. Additional charges may apply for fixing, editing, changes, corrections or any other work that may be required done on customers supplied artwork and files. Please save a copy or backup your artwork and files in a safe place prior to submitting it to us!

2. File Changes

Once a job has been sent to print or production, the process is final and changes cannot be made. After the job is completed any claims made will not be held against Maxx Printing.

3. Proofs or Eproof

Eproof: A digital trial sheet that is made to be checked, and corrected if needed, before sending final artwork to be printed. Proofing is an optional $20 service we provide in which we allow you check what your file will look like before being printed. Each customer is limited to 3 eproofs per file being proofed. Additional eproofs will accrue an additional $10 per proof or you can just stop by our office to see a sample proof.

The following will be checked upon eproof request:

• File Size

• Graphic(s)


• Margins for finishing

• Font(s)

• Overall positioning

The following is to be checked by the customer:

• Spelling


• Date Stamps

• Material

• Overall Design


• Size

Once you approve the eproof(s) with OK to Print: you are stating that the eproof(s) are ready to print, and cannot be revised or reprinted without additional costs. Please be mindful that your turnaround (48 hour or 24 hour) does not start until we receive your approval for printing. Maxx Printing is not responsible for any copy or design errors including: misspellings, date errors or color variation. 

Cutoff time for approval for eproof(s) is 3:00 PM PST Monday through Friday. Failure to approve an eproof(s) on time will result in pushing production time back 1 business day, or rush fees will be applied to your order. If expedited shipping is needed because of failure to approve a job on time, additional shipping fees will be applied to your existing order.

Maxx Printing is not liable for errors in a final product caused by any of the following reasons:

1.  Spelling, punctuation and grammatical errors

2.  Low resolution or low quality graphics and images

3.  Damaged fonts

4.  Transparency issues

5.  Overprint issues

6.  Artwork files that are not created following our specifications

7.  Variances in color from the conversion of Pantone or RGB colors to CMYK

8.  Errors in user-selected options such as size, quantity, material and finish

9.  Duplicate orders submitted by the User

10. Incorrect files uploaded

11. Incorrect file orientation

12. Incorrect or undeliverable shipping address

13. Damage to products after delivery to user

14. User is responsible for reviewing their files and correcting any issues prior to placing the order.


Customers must notify Maxx Printing within 7 business days of the date of delivery or date of pick-up of any defects discovered in the printed product. 100% of the product must be returned to Maxx Printing at the customer's expense within 7 days from the date of delivery or date or pick-up. If we accept the claim as valid, Maxx Printing will reprint the order and ship it back at no cost to the customer.  Charges to rush print are non-refundable. Maxx Printing assumes no liability beyond the price of your order.  

Errors that we are not responsible for include, but are not limited to:  Any spelling, graphics, grammar, punctuation, bleed, orientation/alignment, folding mistakes that are approved by the customer.  We are not responsible for damaged fonts, wrong cuts, die lines, crop marks, transparency, overprint, cracks on folds, or finished product size because these inconsistencies are inherent to the printing process.

Maxx Printing reserves the right to refuse to produce print or design any order we deem inappropriate, disrespectful or offensive.

Quotations/Proposals are based on the accuracy of the specifications provided by the customer. Maxx Printing can re-quote a job at the time of submission if the said specifications have changed or do not conform to information on the original quote/proposal. Orders placed with Maxx Printing are to the client's knowledge correct, and there are no conditions or agreements relating to the order, which is not written, or accompanying a said order. Quotes are only valid for 30 days, then rendered invalid.

We prefer that our customers place their orders on the phone, in person or via our email / website. When orders are placed through our email / website we are comfortable that our customers know what to expect in regards to: lead times, shipping charges and other pertinent information. This will also ensure that an order is placed into our system promptly and in accordance to the customer’s specifications. 

We also understand that certain institutions only use purchase orders. It's never a problem for us to reference your PO number on our orders. You may enter that number in the Order Comments field on our website.

If you need an estimate prior to ordering on our website that may be done by calling our office or email. We will then send you over a detailed estimate within 24 business hours, and how you can further advance your order if interested. When an order is placed you will be sent over a automated email with the order confirmation, but we are also happy to send a detailed invoice when requested.

Maxx Printing will not be held in accordance to terms or conditions listed or referenced on customers individual purchase orders. Your terms and conditions will not apply. 

Once you have placed an order on our website, please do not send a faxed confirmation without your order confirmation number and your Customer Service Representatives name and phone number stated on the purchase order. We cannot be responsible for the duplication of orders if this information is missing. Pleased call our 866 number at the header of our website for further assistance and information if needed.

Maxx Printing reserves the right to modify, change, add, remove, update and revise this Agreement (Terms, Conditions and Policies) at any time. All revisions and changes will be effective immediately.

Maxx Printing